? (15h Left) Sr. MCC Agent
Company: Vibrant Credit Union
Location: Moline
Posted on: October 31, 2025
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Job Description:
Position Overview: The Sr. MCC Agent serves as a key resource
for handling complex transactions and resolving escalated issues.
This role not only supports members with exceptional customer
service but also ensures a positive experience by efficiently
addressing complex scenarios and contributing to the overall
success of the team. What You Will Do: - Confirm account ownership
to protect member privacy and security. - Deliver efficient,
accurate service while managing high call volumes and multiple
systems. - Meet or exceed departmental service level agreements and
individual performance metrics. - Resolve member inquiries and
account issues across all complexity levels. - Handle
member-requested escalations, de-escalating or escalating calls per
department procedures. - Identify cross-selling opportunities and
present relevant products and services to meet members’ needs. -
Accurately, route member inquiries to the appropriate teams when
necessary. - Follow all departmental policies, procedures, rules,
regulations, and compliance requirements, and complete all required
compliance and security training by assigned due dates Compensation
details: 19-26.64 Hourly Wage PI0438ab148fcc-37156-38883095
Keywords: Vibrant Credit Union, Moline , ? (15h Left) Sr. MCC Agent, Customer Service & Call Center , Moline, Illinois
