Licensed Insurance Customer Service
Company: Doug Valentine State Farm Agency
Location: Cedar Rapids
Posted on: February 16, 2026
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Job Description:
Job Description Job Description ROLE DESCRIPTION: As a Customer
Service Representative - State Farm Agent Team Member with Doug
Valentine - State Farm Agent, you will generate the kind of
exceptional client experiences that reinforce the growth of a
successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you an ideal fit.
You will enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the ideal customer-focused and
empathetic team member we are searching for. We anticipate internal
growth opportunities for especially driven and sales-minded
candidates. Only candidates who meet the following criteria will be
considered for this role: 1. Must be able to make the commute to
our agency location in Cedar Rapids, IA. This is an in-office
position. RESPONSIBILITIES: Answer customer inquiries and provide
policy information Assist clients with policy changes and updates
Process insurance claims and follow up with clients Maintain
accurate records of customer interactions QUALIFICATIONS: Property
and Casualty license (required) Life and Health license (must be
able to obtain) Strong communication and interpersonal skills
Detail-oriented and able to multitask Previous customer service
experience preferred BENEFITS: Competitive Salary Bonus based on
performance Paid Time Off (personal/sick days and vacation)
Parental Leave Health Insurance Dental Insurance 401(k) with
Employer Matching Opportunity for advancement If you are motivated
to succeed and can see yourself in this role, please submit your
resume. We will follow up with you on the next steps in the
interview process. This position is with a State Farm independent
contractor agent, not with State Farm Insurance Companies.
Employees of State Farm agents must be able to successfully
complete any applicable licensing requirements and training
programs. State Farm agents are independent contractors who hire
their own employees. State Farm agents employees are not employees
of State Farm.
Keywords: Doug Valentine State Farm Agency, Moline , Licensed Insurance Customer Service, Customer Service & Call Center , Cedar Rapids, Illinois
