Administrative Assistant (AEL)-Dubuque
Company: Northeast Iowa Community College
Location: Dubuque
Posted on: April 2, 2026
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Job Description:
Duties And Responsibilities The tasks listed below are those
that represent the majority of the time spent working in
programming support. Management may assign additional tasks related
to the type of work as necessary. Manage the ESOL and HSED
enrollment interest lists, tracking, outreach, scheduling,
preparation, and welcome emails after student enrollment
completion, district-wide. Communicate directly via email, phone
call, and text with potential students inquiring about Adult
Education and Literacy Programs, district-wide. Maintain updated
knowledge about all four Adult Education and Literacy Programs and
be able to accurately communicate necessary information to
potential and inquiring students, district-wide. Assist the
Director with managing the Adult Education and Literacy email
account as well as answering Adult Education and Literacy phone
que, and returning voicemails left on that phone que. Assist with
all program communication about HSED graduation, ESOL recognition
ceremonies, all staff PD days, bi-annual student survey campaigns,
student referrals, etc. Data entry and updates in Colleague,
TopsPro Enterprise, SMST , and internal Adult Education and
Literacy spreadsheets. Run basic reports in Colleague and TopsPro
Enterprise. Respond to referrals from other core partners ( WIOA
Titles I, III , IV), district-wide. Essential Functions
Administrative account management of student learning management
platforms (enroll students, communicate account information with
students, pull attendance reports from learning platforms monthly
and enter attendance data into multiple databases.) Create HiSET
accounts and schedule HiSET actual tests via the PSI Client Portal.
Ensure staff certifications and agreements are completed and
current for all Adult Education and Literacy staff, as well as NICC
staff who peripherally assist the Adult Education and Literacy
Program with enrollment and testing, district-wide. Submit
documentation to PSI for student testing accommodation requests.
Make Pcard purchases for Adult Education and Literacy curriculum,
materials, and supplies as well as complete purchase reqs for
annual learning management subscriptions. Submit Pcard receipts and
reports monthly. Become a certified CASAS proctor and administer
CASAS . Manage, organize, and update both physical and digital
student files. Participate in Customer Service Assistant team
meetings, bi-weekly Adult Education and Literacy staff meetings,
and other college or departmental committees as assigned. Maintain
high quality Customer Service to students, companies, customers,
and co-workers by participating in professional development
training and opportunities. Qualifications EDUCATION AND EXPERIENCE
REQUIREMENTS : Associates Degree preferred, High School Diploma or
HiSET accepted. Related work experience required. CERTIFICATIONS
AND LICENSES : Must possess a valid driver’s license. Work Schedule
20-25 hours/week.
Keywords: Northeast Iowa Community College, Moline , Administrative Assistant (AEL)-Dubuque, Education / Teaching , Dubuque, Illinois
