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Incident Manager (Day-1 Onsite)

Company: K-Tek Resourcing LLC
Location: Moline
Posted on: February 21, 2021

Job Description:

Hello, Greetings for the day! My name is Harsh, and I work as a Technical Recruiter for K-Tek Resourcing. We are searching for Professionals for below business requirement for one of our client.Please read through the requirement and connect with us in case it suits your profile. Job Role: Incident Manager Location: Moline IL (Day 1 Onsite) Job Description : Responsibilities:

  • To be accountable for the deployment of the Incident Management process and associated methods and techniques
  • To Drive the efficiency and effectiveness of the Incident management process
  • Manage lifecycle of all Major Incidents
  • Produce KPI's and Reports
  • Monitor the effectiveness of Incident management and make recommendations for improvement
  • Make temporary solutions (workarounds) available to incident management
  • To maintain an awareness of technology advancements and IT best practice, e.g. ITIL
  • Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership
  • Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge
  • Accountable for communicating major incident details to all levels or the organization within defined MIM time frames
  • Accountable for delivering process changes and training the MIM execution team in coordination with global process changes
  • Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis
  • Responsible for proactive analysis of Incident records for stability improvement opportunities
  • Consulted for major incident debriefs with recovery teams and IT leadership
  • Consulted for providing process improvement feedback to the Major Incident and Problem Management process
  • Consulted for contributing to overall Global Incident
  • Management process improvements Experience:
    • Experience in ITSM Delivery/Operations.
    • Experience in ITSM delivery in steady state operations
    • Good command on spoken and written English
    • Experience in working in a Global Delivery Model would be an
    • Good understanding of ITIL V3 / 2011 framework
    • Good Knowledge in Infrastrcuture services
    • To have a reasonable understanding of Cost Management principles
    • To have practical experience of continuous improvement methods and techniques
    • To have a good understanding of statistical and analytical principles and processes
    • To have a good understanding of available and
    • emerging IT technologies ---- Thanks & Regards Harsh VermaTechnical Recruiter KTEK ResourcingIndia - Canada - United States 9494 Southwest Freeway, Suite#105, Houston, TX - 77074 - Houston,TXTel: 1.- Email/Skype: - provided by Dice

Keywords: K-Tek Resourcing LLC, Moline , Incident Manager (Day-1 Onsite), Executive , Moline, Illinois

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