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Incident Manager

Company: K-Tek Resourcing LLC
Location: Moline
Posted on: February 21, 2021

Job Description:

Hi, Greetings for the day. My name is Naman, and I am a Technical Recruiter, Talent Acquisition for K-Tek Resourcing. We are actively looking for an Incident Manager in Moline, IL. Job Location: Moline, IL.Job Mode: Full-Time Employment. Note: This is a Day-1 onsite role. Job Description : Responsibilities:

  • To be accountable for the deployment of the Incident Management process and associated methods and techniques
  • To Drive the efficiency and effectiveness of the Incident management process
  • Manage the lifecycle of all Major Incidents
  • Produce KPI's and Reports
  • Monitor the effectiveness of Incident management and make recommendations for improvement
  • Make temporary solutions (workarounds) available to incident management
  • To maintain an awareness of technology advancements and IT best practice, e.g. ITIL
  • Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership
  • Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge
  • Accountable for communicating major incident details to all levels or the organization within defined MIM time frames
  • Accountable for delivering process changes and training the MIM execution team in coordination with global process changes
  • Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis
  • Responsible for proactive analysis of Incident records for stability improvement opportunities
  • Consulted for major incident debriefs with recovery teams and IT leadership
  • Consulted for providing process improvement feedback to the Major Incident and Problem Management process
  • Consulted for contributing to overall Global Incident
  • Management process improvementsExperience:
    • Experience in ITSM Delivery/Operations.
    • Experience in ITSM delivery in steady-state operations
    • Good command of spoken and written English
    • Experience in working in a Global Delivery Model would be an
    • Good understanding of ITIL V3 / 2011 framework
    • Good Knowledge of Infrastructure services
    • To have a reasonable understanding of Cost Management principles
    • To have practical experience of continuous improvement methods and techniques
    • To have a good understanding of statistical and analytical principles and processes
    • To have a good understanding of available and
    • emerging IT technologies - provided by Dice

Keywords: K-Tek Resourcing LLC, Moline , Incident Manager, Executive , Moline, Illinois

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