Incident Manager

Company: K-Tek Resourcing LLC
Location: Moline
Posted on: February 21, 2021

Job Description:

Hi, Greetings for the day. My name is Naman, and I am a Technical Recruiter, Talent Acquisition for K-Tek Resourcing. We are actively looking for an Incident Manager in Moline, IL. Job Location: Moline, IL.Job Mode: Full-Time Employment. Note: This is a Day-1 onsite role. Job Description : Responsibilities:

• To be accountable for the deployment of the Incident Management process and associated methods and techniques
• To Drive the efficiency and effectiveness of the Incident management process
• Manage the lifecycle of all Major Incidents
• Produce KPI's and Reports
• Monitor the effectiveness of Incident management and make recommendations for improvement
• Make temporary solutions (workarounds) available to incident management
• To maintain an awareness of technology advancements and IT best practice, e.g. ITIL
• Responsible for assessment and negotiation of priority for major incidents impacting business with support teams and senior IT/Business Leadership
• Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge
• Accountable for communicating major incident details to all levels or the organization within defined MIM time frames
• Accountable for delivering process changes and training the MIM execution team in coordination with global process changes
• Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis
• Responsible for proactive analysis of Incident records for stability improvement opportunities
• Consulted for major incident debriefs with recovery teams and IT leadership
• Consulted for providing process improvement feedback to the Major Incident and Problem Management process
• Consulted for contributing to overall Global Incident
• Management process improvementsExperience:
  • Experience in ITSM Delivery/Operations.
  • Experience in ITSM delivery in steady-state operations
  • Good command of spoken and written English
  • Experience in working in a Global Delivery Model would be an
  • Good understanding of ITIL V3 / 2011 framework
  • Good Knowledge of Infrastructure services
  • To have a reasonable understanding of Cost Management principles
  • To have practical experience of continuous improvement methods and techniques
  • To have a good understanding of statistical and analytical principles and processes
  • To have a good understanding of available and
  • emerging IT technologies - provided by Dice

Keywords: K-Tek Resourcing LLC, Moline , Incident Manager, Executive , Moline, Illinois