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Incident Manager

Company: Net2source Inc.
Location: Moline
Posted on: January 12, 2022

Job Description:

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring for our client. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Title: NOC Engineer and/or Incident ManagerLocation: Moline IL (Onsite) Duration: Full Time Shift: Rotational Shifts(Including night shift) Responsibilities

  • Good understanding of ITIL V3 / 2011 framework
  • Good Knowledge in Infrastructure services
  • To have a reasonable understanding of Cost Management principles
  • To have practical experience of continuous improvement methods and techniques
  • To have a good understanding of statistical and analytical principles and processes to have a good understanding of available and emerging IT technologies
  • Monitor the network and infrastructure for the enterprise
  • Experience in Application Specific Monitoring tools
  • Verify and validate the issues within environment
  • Work in conjunction with the Incident Commander and assist them in engaging resources as required.
  • Overseeing all Priority 1, Priority 2 tickets through to restoration of service including Priority 3 incidents as warranted;
  • Able to use the tools provided to triage and escalate critical and major issues within the environment
  • Escalate incident tickets as required;
  • Facilitate teleconference forums;
  • Remaining engaged through to service restoration and ensuring senior leadership is aware of activities being carried out
  • Deliver quality of service by adhering to Symantecs methodologies and standards
  • Experience and conversant in the use of incident, problem and change management processes according to the ITIL framework.
  • Be an effective team player and be able to work closely with team members from various locations
  • Experience in working with ITSM tools and also working knowledge on ITIL framework
  • Be self-starters and actively pursue the best outcome by following up in a timely manner
  • Ability to follow processes set in place for the team and execute the same with perfection
  • Providing 24-hour, 7-day a week support on a rotational basis;
  • Incident Management Background Needed
  • NOC / SOC/ Operations Exposure (L2 Support)
  • Day 1 Onsite - 24*7 need
  • Sr Service Desk (Windows, Citrix, Linux, Unix)/ Data Center L 1.5 / Server Issue Managing Incident Management P1 and P2 priority
  • Excellent Communications Skills
  • On call Support (10-15 calls per day)
    Thanks and Regards,
    Manu JanghalaSr. Account Manager - Enterprise Business(201) 365-4882manu@net2source.comAddress: 270 Davidson Ave Suite 704, Somerset, NJ, 08873Website: www.net2source.comby Jobble

Keywords: Net2source Inc., Moline , Incident Manager, Executive , Moline, Illinois

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