Assistant General Manager
Company: Village Inn
Posted on: September 20, 2022
Work for a great organization.
Nature and Scope of Position
Assist the General Manager with the profitable operation of
restaurant by following the company's vision, values and
o Increase guest counts and sales by developing guest loyalty
through quality of operation, personalized customer attention and
o Partner with the General Manager to recruit, hire, train,
develop, retain, supervise, appraise, discipline, terminate and
schedule employees to ensure successful restaurant operations.
o Demonstrates respect for each individual by ensuring proper
training and development of non- exempt restaurant staff and
restaurant trainers is completed and documented while adhering to
o Assist the General Manager by ensuring proper management of the
facility and equipment using preventive maintenance, energy
conservation, repairs and security measures while ensuring that
safety, sanitation and cleanliness requirements are met.
o Responsible for acceptable scores on all health department and
QRE (Quality Restaurant Evaluation) audits while adhering to
company guidelines for financial responsibility.
o Partner with the General Manager to ensure employee awareness,
understanding and execution of all company Human Resources Policies
o Responsible to analyze results and develop or implement
corrective action plans during his/her shift.
o Develop guest loyalty through quality of operation, personalized
customer attention and staff development. Responsible to achieve
budgeted profit levels.
o Attend scheduled management, regional and company meetings; make
presentations as requested. Give input in the formulation of plans
and programs; meet established objectives.
o Exhibits integrity in all actions by ensuring secure
transportation of daily bank deposit(s) during each shift.
o Demonstrates a passion to serve by showing up in a pressed shirt,
clean pants, non-slip shoes and name tag at all times.
o Can work flexible hours, handle a variety of shifts and be
punctual as required by the operation of the restaurant.
o Enthusiastically acknowledge guests with the company's five foot
o Perform all other assigned projects and duties.
o Must be 18 years or older for our family dining restaurants and
21 years or older in our casual dining restaurants.
o Directly responsible for the supervision of approximately 20-50
non-exempt employees during his/her shift(s).
o Responsibilities include interviewing, hiring, and training
employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing
complaints and resolving problems in accordance with ABRH's Human
Resources Policies and Procedures and vision, values and
Certifications or Licenses
o Valid driver's license and car insurance.
o Certification through Management Training Program(s) is required
o Serve Safe Food and/or Serve Safe Alcohol Certifications also a
Skills and Knowledge
To perform the job successfully, an individual should demonstrate
the following competencies:
o Possess a thorough understanding of BOH and FOH operating and
management techniques as they apply to the restaurant industry.
o Strong communication and organizational skills are essential, as
well as the ability to effectively train, coach, evaluate and
o Ability to read and analyze financial statements troubleshoots
when necessary and quickly responds to information.
o Must be able to display ongoing proficiency in the use of all
o Ability to communicate the English language clearly, simply and
accurately through both proper written and verbal skills.
o Bilingual is a plus.
o Uses sound judgment in day-to-day decisions by applying the
company's vision, values and culture.
Education and Experience
o Successful completion of required training, including reading
training materials, watching videos and completing on-the-job
checklists and written quizzes.
o A degree in Hospitality, Business, or Hotel/Restaurant Management
or other related field is preferred.
o A minimum of one year of prior managerial experience or
supervisor experience is required.
Work Environment & Physical Demands - The physical demands and work
environment characteristics described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
When performing the duties of this job, the employee is frequently
required to move throughout the workplace; sit, use hands to
finger, handle, or feel objects, tools or controls; reach with
hands and arms; balance, stoop, kneel and verbally communicate. The
employee is occasionally required to lift and/or move up to 50
pounds. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
Keywords: Village Inn, Moline , Assistant General Manager, Executive , Moline, Illinois
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