Entry Level Medical Call Center Representative

Company: Meduit
Location: Moline
Posted on: November 24, 2022

Job Description:

Meduit Health Services has an opening for a Customer Service representative in our Health Services business unit. While we value experience, it is not required since we will train qualified individuals for the role. Working under general supervision this position provides revenue cycle services to existing clients by telephone. Responsible for gathering patient information needed to provide services such as, customer service, insurance resolution, and self-pay balance resolution.

RESPONSIBILITIES
* Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
* Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services's inventory management system as well as the client system.
* Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
* Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
* Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
* Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
* Other duties as assigned

Preferred Qualifications:
* Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
* Excellent verbal and written communication and interpersonal skills
* Ability to work independently with minimal supervision, within a team setting and be supportive of team members
* Proficient with Microsoft Office
* Ability to analyze issues and make judgments about appropriate steps toward solutions

Knowledge/ Skills/ Abilities:

* Self-motivated
* Creative and likes the challenge to solve a situation and bring it to resolution.
* Goal oriented
* Ability to communicate with patients and families under sometimes stressful circumstances
* Strong and professional telephone communication skills

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Education:
* High school or equivalent (Required)

Experience:
* Call center: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Meduit, Moline , Entry Level Medical Call Center Representative, Healthcare , Moline, Illinois