Customer Service Rep - Located in Quad Cities, IL
Posted on: January 16, 2022
Located in Quad Cities, IL$1,000 Sign on Bonus to join a great
BENEFITS - AVAILABLE FIRST OF THE MONTH AFTER 60 DAYS:
- Medical, Dental, Vision Plans
- 401k with Match
- Vacation, Flex time and paid Holidays
- Significantly Discounted Mediacom Products and
- Tuition Reimbursement
- FSA and HSA plans available
- And MORE!
Answer customer calls and provide a positive customer experience in
a prompt and professional manner. Calls include selling Mediacom
services, resolving billing concerns, troubleshooting service
issues and scheduling service and installation appointments.
Interact with customers by telephone, as well as e-mail, mail and
Answer customer inquiries and solve problems regarding billing,
services, and products.
Assess customer needs and interests in order to present Mediacom
products and services.
Utilize appropriate sales and retention guidelines to properly
process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service
calls when necessary.
Receive and process customer payments.
Entry level; 1-2 years prior work experience in customer facing or
technical role preferred.
High school diploma required, Associates/Bachelors Degree
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
email contact: firstname.lastname@example.org
Keywords: Customer Service, Call Center, Representative, Agent
Keywords: Mediacom, Moline , Customer Service Rep - Located in Quad Cities, IL, Hospitality & Tourism , Moline, Illinois
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