Shift Leader
Company: Dunkin'
Location: Rockford
Posted on: May 9, 2024
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Job Description:
OverviewShift Leaders are generally responsible for coaching
Dunkin' Restaurant Team Members throughout their shift to execute
operational Brand standards and deliver great guest service. They
set goals, provide job assignments, and motivate others providing
timely feedback.Responsibilities Include: Perform all
responsibilities of restaurant team membersSupport the Restaurant
Manager in meeting operational goals and execution Ensure Brand
standards are met throughout shift including preparation of food
and beverages Communicate shift priorities, goals and results to
restaurant team members Coach restaurant team members as needed
throughout a shift providing timely, constructive and clear
feedback Support the training of restaurant team members as
neededPerform oversight of franchisee safety, security and
profitability policies/processes throughout a shift Communicate
clearly with the next Shift Leader to help prepare him/her for
shiftEnsure Food Safety standards are metManage Inventory
throughout the shift Provide great guest service and coaches
restaurant team members to do the sameSchedule restaurant team
members for shifts Manage cash over/short during shift and ensures
restaurant team members are following cash franchisee management
policiesEducation/Experience: Basic computer skills Fluent in
spoken and written English Previous leadership experience in
retail, restaurant or hospitality preferred.Key CompetenciesWorks
well with others in a fast-paced team environment On time,
demonstrates honesty and a positive attitudeWillingness to learn
and adapt to change Guest focusedAbility to assist with training
Problem solving . Motivating othersPhysical Demands/Working
Conditions: Standing on feet . Repetitive motion including bending,
stooping and reachingLifting objects, ice, products, boxes up to 20
lbs (if applicable)Wearing a headset Working in a small space2020
pp Plotder LLC. All rights reservert. This template is provided to
Dunkin' franchisees to help them desigu huinan resource programs
for their employcos. Franchisees are not required to use it and
reinaju solely responsible for designing and inplementing their own
human resource programs, running their day to dayoperations, and
for complying with all applicable laws,by Jobble
Keywords: Dunkin', Moline , Shift Leader, Hospitality & Tourism , Rockford, Illinois
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