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Customer Service Support Supervisor

Company: RiverStone Group, Inc.
Location: Moline
Posted on: September 30, 2018

Job Description:

RiverStone Group, Inc. is a leading producer of construction aggregates in the Midwest, and we are looking for the right individual to fill an hourly position that will help lead our customer service and sales support team. This is an exciting opportunity to join our team and come grow together with us. Currently based in Moline, IL, the company headquarters will be relocated in early 2019 to a brand new, state of the art building in Davenport, IA (Utica Ridge/E. 56th St. area). RiverStone Group offers competitive rate of pay and benefits package including Health Insurance, paid Holidays and Vacation, 401k with Company match, and more Responsibilities: Support the sales order & ticketing process, providing assistance, guidance, problem-resolution, and training for all locations Maintain the sales order & ticketing procedures manual and conduct training as needed to ensure consistent delivery of quality service to our customers Provide help desk support for the company's sales processing software Assist with order processing and other administrative duties as needed Monitor the sales ticketing process to ensure compliance with company policies and internal controls Qualifications: Excellent communication skills a must, including strong phone and active listening skills Ability to multi-task, prioritize, and manage time effectively Previous experience in customer service and training strongly desired Proficiency in Microsoft Office and sales processing software a plus High School completion required Some college or equivalent combination of education and work experience preferred Some travel required (company vehicle provided) If this description sounds like you, send us your resume today Please email resumes to: careersriverstonegroup.com or send resume to: RiverStone Group, Inc. Human Resources (Customer Service) 1701 5th Street Moline, IL 61265 Pre-employment drug screen, physical, and background checks required. RiverStone Group is an EO-Affirmative Action employer for all including Women, Minorities, Veterans, and Individuals with disabilities. Resumes received by October 8, 2018 will be considered.

Keywords: RiverStone Group, Inc., Moline , Customer Service Support Supervisor, Hospitality & Tourism , Moline, Illinois

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