MolineRecruiter Since 2001
the smart solution for Moline jobs

Guest Experience Maker

Company: La Quinta by Wyndham Moline - Airport
Location: Moline
Posted on: November 25, 2019

Job Description:

La Quinta by Wyndham is now seeking a Guest Experience Maker to join our team at the La Quinta by Wyndham Moline - Airport location in Moline, Illinois. Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. COMPANY OVERVIEW: Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that. We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites, Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide-- by Wyndham, Super 8-- by Wyndham, The Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by Wyndham--, Wingate by Wyndham--, Wyndham Garden--, Wyndham Grand-- and Wyndham Hotels and Resorts--. Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide. Our Company is an Equal Employment Opportunity Employer. Job Location: La Quinta by Wyndham Moline - Airport, 5450 27th Street, Moline, Illinois 61265 Employment Status: Full-time

Keywords: La Quinta by Wyndham Moline - Airport, Moline , Guest Experience Maker, Hospitality & Tourism , Moline, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


EatStreet Delivery Driver
Description: To fulfill our mission of hooking up people---s hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li Drivers can earn up to 12 an hour depending (more...)
Company: EatStreet
Location: Rockford
Posted on: 12/15/2019

Door Attendant - Coralville Marriott Hotel & Conference Center - (19174653)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Cedar Rapids
Posted on: 12/15/2019

Customer Service Advisor
Description: GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors and dealers are more successful and keep their customers for a lifetime. While GreatAmerica (more...)
Company: GreatAmerica Financial Services Corporation
Location: Cedar Rapids
Posted on: 12/16/2019


Evening Line Cook
Description: The Rockford Hilton Garden Inn is hiring both a full time and a part time Line Cook to work evenings Join our family of exceptional hotels at North Central Group where you'll enjoy rewarding work, opportunities (more...)
Company: The North Central Group
Location: Rockford
Posted on: 12/16/2019

Food & Beverage Supervisor - Coralville Marriott Hotel & Conference Center - (19159254)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Iowa City
Posted on: 12/16/2019

Inbound Customer Service
Description: Start a lasting career with Mediacom and get a 1000 sign-on bonus Mediacom provides medical, dental, vision, 401K with Matching, discounts on cable and internet, and much more. General Responsibilities: (more...)
Company: Mediacom Communications Corporation
Location: Cedar Rapids
Posted on: 12/16/2019

Catering Assistant
Description: Hours per week: 36 Status Benefits : Full-Time Work Schedule: 5:30 am-6:00pm Weekends and Evenings as needed No Holidays Location: 530 NE Glen Oak Ave, Peoria, IL, United States 530 NE Glen Oak Ave, (more...)
Company: OSF Healthcare
Location: Peoria
Posted on: 12/16/2019

Delivery Driver - Janesville, WI
Description: To fulfill our mission of hooking up people---s hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li Drivers can earn up to 12 an hour depending (more...)
Company: EatStreet
Location: Rockford
Posted on: 12/15/2019

EatStreet Delivery Driver
Description: To fulfill our mission of hooking up people s hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team Perks:Drivers can earn up to 12 an hour depending on availability (more...)
Company: Eatstreet
Location: Dubuque
Posted on: 12/16/2019

EatStreet Delivery Driver - Part-time W2 Job
Description: To fulfill our mission of hooking up people---s hunger, we need motivated and enthusiastic individuals to join the EatStreet Delivery team br Perks: ul li Drivers can earn up to 12 an hour depending (more...)
Company: EatStreet
Location: Rockford
Posted on: 12/15/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Moline RSS job feeds