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HR Benefits Representative

Company: Viva USA, Inc.
Location: Moline
Posted on: August 14, 2019

Job Description:

Req Ref No: JNILHB378 Location: Moline , IL Duration: 12.0 months Description Description: Performs a variety of Human Resources tasks. Provides guidance and/or process support to internal and external customers. Assists in department training as needed. Prioritizes and manages workflow to ensure service level agreements are maintained. This is an entry-level position. At this level, areas of responsibility may include education scheduling, vacation, time cards, client Direct process support, transactional processing, etc. May work with external suppliers on candidate travel logistics and background verification. Handles routine customer inquiries. DUTIES: Performs various HR supporting tasks, i.e., maintaining employee records, tracking/extracting data, scheduling, etc., and recording it in various HR systems. Uses HR tools to view and extract data used to respond to requests for information. Maintains confidential data and knows when and to whom it can be released. Serves as point of contact for active and separated employees, suppliers and/or HR Operations on HR processes. Resolves and responds to general and routine customer inquiries; escalates non-routine and complex questions to Specialist or Supervisor. Creates and maintains job aids for functional areas of processing. May interact with customers outside of the work area for various issues. MAJOR PURPOSE: Provides HR information and guidance to HR Operations, active employees, and internal and external client customers. At this level, areas of responsibility may include the US HR Operations call center, pre-employment, interview logistics, and other related areas. Provides back-up to other functional teams within the department. both general and non-routine customer inquiries. Participates in small projects that support HR processes and tools, ensuring data integrity. MAJOR DUTIES: Description of the major duties performed in this job. Serves as point of contact for active employees, external customers, and/or HR Operations on HR processes and inquiries. Performs various HR supporting tasks, i.e., maintaining employee records, tracking/extracting data, scheduling, etc., and recording it in various HR systems. Uses HR tools to view and extract data used to respond to requests for information. Maintains confidential data and knows when and to whom it can be released. Researches, resolves and responds to customer inquiries; escalates complex questions to Specialist or Supervisor for resolution as necessary. Participates in projects that provide support to HR benefits and processes. Develops and maintains process documentation for one or more areas of expertise. Documents all information, follow through and maintains a case file relating to specialty area. This includes documenting case notes and processing/tracking necessary paperwork. May interact with customers outside of the work area for various issues. Technical Skills & Knowledge: Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Has a good understanding of the principles and can independently use the knowledge. Ability to use various department specific computer programs. Has a good understanding of the principles and can independently use the knowledge. High level of attention to detail and accuracy. - Yes Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation. Has a good understanding of the principles and can independently use the knowledge. Education: Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or equivalent) Degree in a Human Resources discipline or equivalent experience. - University Degree (4 years or equivalent) Relevant Work Experiences: Administrative experience such as scheduling, planning, utilizing office equipment and other such clerical activities. - 1 - 3 years Experience working in customer service or related customer-oriented environment. - 1 - 3 years Work experience in a team environment. - 1 - 3 years VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Viva USA, Inc., Moline , HR Benefits Representative, Human Resources , Moline, Illinois

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