Supervisor, Adjudication Operations - divvyDOSE Davenport, IA

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast paced, highly motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if were being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and a comprehensive benefit plan.

Were now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your lifes best work.(sm)

We are seeking an experienced Operations Supervisor of Adjudication to lead customer-focused operations for a fast growing, multi-shift, national retail pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. Responsibilities include, but are not limited to, customer data management, and continuous improvement operations. Will provide ongoing coaching and development of team members in regard to metrics.

Our Adjudication Team runs medical claims in order to uncover the customers financial responsibility, including copays. An insurance company can decide to pay the claim in full, deny the claim, or reduce the amount paid to the provider. After a medical claim is submitted, the insurance company determines their financial responsibility for the payment to the provider. This process is referred to as claims adjudication.

Primary Responsibilities:

• Identify operational challenges and/or opportunities by analyzing the available data, develop and execute plans to fix problems and take advantage of new business opportunities
• Coaching, supervising and scheduling a growing team (with 6+ team members) to provide efficient, consistent, and exceptional customer service
• Workwith a high level of confidentiality
• Strategic vision and then execute on a team/departmental level
• Change management strategies with a focus on solution-based problem solving
• Work within tight deadlines
• Quality observation while providing coaching and feedback
• Assign daily tasks for team members; follows up on productivity

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years managing 6+ individuals
• Associates Degree or equivalent work experience
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

• Healthcare Experience
• Experience in insurance industry, claims, and/or accounting

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here youll fill far more than prescriptions. As a member of one of our pharmacy teams, youre empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:Claims, Adjudication, Supervisor, healthcare, call center, divvyDOSE, Optum, Moline, IL, Illinois, Davenport, IA, Iowa

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