Custer Service Representative
Company: BCforward
Location: Moline
Posted on: May 3, 2022
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Job Description:
Job Description Hi I am Tony and I work as a Recruiter at
BCForward. I saw your profile on Job Board and I was really
impressed by your experience as a Custer Service Representative
Here at BCForward, we are always looking to grow our teams with
talented people and achieve great things together / collaborate
with talented people who'd like to work with one of our clients,
like Microsoft, BMO Position: Custer Service Representative
Location: 1300 River Drive, Moline, IL 61265 Expected Duration:1
year Job Description Provides customers with information in
response to the most complex situations; references single or
multiple screens or documents to resolve escalated issues or
disputes; provides guidance and assistance and may provide work
direction to less experienced staff; assists supervisors in the
continuous improvement of the customer service delivery process,
and conducts customer service training for entry level staff.
DUTIES: Researches, analyzes, and responds to inquiries of a
complex nature and assists less experienced staff with complex
customer issues. Coaches and assists less experienced staff in
meeting expected customer service and satisfaction goals. Contacts
customers to resolve outstanding customer service issues. Assists
supervisors in the continuous improvement of the customer service
delivery process. Conducts customer service training for
entry-level staff. Documents customer interactions and
product/service issues, entering descriptive information online in
order to provide history and tracking of issue resolution. Company
Description About BCforward: BCforward began as an IT business
solution and staffing firm. Founded in 1998, BCforward has grown
with our customers' needs into a full-service personnel solutions
organization. Headquartered in Indianapolis, Indiana, BCforward
also operates numerous delivery centres across North America and
India. We are currently the largest consulting firm and largest MBE
certified firm in Indiana. Our uninterrupted growth has allowed
BCforward to deliver uniquely configured IT staffing and project
solutions for over years of catering to our customers' specific
needs. BCforward currently maintains a team of over 5000 global
resources. With our additional brand, Stafforward, together we have
the capabilities to deliver services for a variety of industries in
both public and private sectors which allows us to address your
most challenging needs.
Keywords: BCforward, Moline , Custer Service Representative, Other , Moline, Illinois
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