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Skycap/Passenger Transport Attendant

Company: Metropolitan Airport Authority of Rock Island Coun
Location: Moline
Posted on: May 7, 2022

Job Description:

Job DescriptionSalary: $14.00/Hour About The Role:The Quad Cities International Airport is looking for an eager applicant for the SkyCap and Passenger Transport Attendant position. The Skycap and Passenger Transport Attendant is responsible for assisting passengers and providing a high level of customer service to any visitors, clients, and passengers of the Quad Cities International Airport. This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary. See this position in action by clicking here. What We Offer:Our employees enjoy a robust, family-friendly benefit package designed to promote work-life balance and to support the employee's overall wellness and future financial security. Benefits for part-time employees include:

  • Employer-sponsored Vision Insurance Program
  • Employer-provided LTD and STD
  • Optional ICMA-RC deferred compensation retirement savings plan (457 Plan and Roth IRA)
  • Employer Subsidy for YMCA MembershipWhat We Look For:
    • Graduation from high school or GED.
      • One to two years of customer service experience preferred.
        • Fluency and comprehension of the English language, written and oral knowledge.
        • Understand written information in work related documents.
        • Express ideas and information clearly with others face to face and in written form.
        • Effectively communicate information or concerns to team lead, appropriate airport personnel, and/or staffing contracted employees.
        • Ability to solve practical problems, and maintain composure in the event of a stressful or emergency situation.
        • Ability to interact and communicate with people frequently over the public address system in stressful situations.
        • Ability to maintain confidentiality.
          • Effectively present information and respond to questions from passengers, visitors, MAA employees, staffing contract employees, and the general public.Specific Duties:
          • Provide courteous and timely customer service at all times with airlines, guests, and coworkers.
          • Respond to customer questions, requests, or complaints in a calm and professional manner.
          • Provide assistance to any passengers and/or families needing physical assistance.
          • Assist passengers into and out of wheelchairs and onto and off club car.
          • Assists departing and arriving passengers with loading, unloading, and carting baggage.
          • Assists departing and arriving passengers with checking in baggage at the airline ticket counters, and from baggage claim ground transportation.
          • Safely and efficiently assists passengers to and from taxis, buses, and cars, including from short-term, long-term and rental car parking lots.
          • Transport passengers to and from the gate, security checkpoint, ticket counter, and baggage claim via club car or wheelchair, as requested.
          • Proactively offers assistance without being asked, at all times.
          • Must have knowledge of the airline layout and flight schedules, including staying informed and up to date with any airport or security procedures.
          • Ensure customer safety, while following all Airport safety procedures and guidelines.
          • Notify Public Safety Officers during any customer altercations or emergencies.
          • Calmly and effectively respond to stressful situations in public settings.
          • Communicate with airlines and airport staff regarding passenger needs and other requests.
          • Use two-way radios correctly and effectively to call center or request assistance from other departments.
          • Perform other duties and assists other departments as needed.Key Requirements:
            • Ability to pass a physical examination, drug screen, and back function test.
            • Ability to pass a background investigation to obtain unescorted airport identification/access privileges.Watch your career take flight! Apply at

Keywords: Metropolitan Airport Authority of Rock Island Coun, Moline , Skycap/Passenger Transport Attendant, Other , Moline, Illinois

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