Reimbursement Processor II

Company: Iconma, L.L.C.
Location: Moline
Posted on: May 16, 2022

Job Description:

* Under moderate supervision, completes the processing of more complex reimbursement transactions and maintains records for all products to support the Company's product and customer support commitments to our dealer organization and Client equipment owners.
* Processes/approves complex warranty and Product Improvement Programs (PIP) claims in more than one system in accordance with the Company's reimbursement administration policies and procedures for an entire product line.
* May require multi-lingual capability to process claims.
* May require processing all of these: product tracking records, warranty and PIP claims.
* Can provide support and assistance on more complex claim issues to branches, factories and dealers.
* May also provide orientation and training on warranty, PIP and delivery record processes to processing personnel as well as develop and conduct related dealer training.
* Processes daily reimbursement transactions received from channel partners in accordance with the Company's reimbursement administration policies and procedures.
* Either for multiple factories and/or product lines in a language other than English, or covering all functional support areas of delivery records, warranty claims, and / or Product Improvement Program (PIP) claims and administration.
* Provides equitable and timely reimbursement to channel partners, and safeguard Company assets.
* Demonstrates knowledge based on experience to make higher level decisions on more complex machines and / or issues.
* Processes channel partner and inter-company financial (debit and credit) transactions in a timely and accurate manner, related to department policies and procedures.
* Assists company personnel and / or channel partners in using warranty systems and answers warranty or Product Improvement Program (PIP) related inquiries.
* Processes reimbursement administration requests received from channel partners, field representatives, marketing units and factories.

Requirements

* Preferred: at least a 2-year Associates Degree (but not required)
* A background in any of these roles will be helpful to this position: Customer Service, Claims Processing, and Call Center
* Working independently/ self-motivated
* The ability to think on your feet and make tough decisions
* Attention to detail
* Ability to collaborate in a team environment
* Good communication skills are a must.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: Iconma, L.L.C., Moline , Reimbursement Processor II, Other , Moline, Illinois