Teller I

Company: Triumph Bancorp, Inc.
Location: Moline
Posted on: June 24, 2022

Job Description:

Join TBK Bank!

At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:

Responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.

Position Description:

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsibilities include:

* Provides exceptional customer service by standing to welcome the customer, using the customer's name, taking responsibility for the customer, thanking the customer by name and exceeding the customer's expectations.


* Builds relationships with current customers to maintain goodwill and gain additional business.


* Recognizes, responds to and refers sales opportunities. (Accounts, Credit Cards, Loans, etc.)


* Actively participates in daily branch Daily Plan It's and weekly branch meetings.


* Performs all customer transactions and input them into the computer system in accordance with established procedures. Cashes checks, receives cash for deposit, verifies amounts, verifies customer balances and examines checks for appropriate signatures and endorsements. Processes branch capture with accuracy.


* Place holds on accounts for uncollected funds in accordance with regulations.


* Monitors customer account activity and transactions in order to identify possible fraud.


* Balances currency, coin, and checks in cash drawer at end of shift in comparison to computer totals. Maintains appropriate cash levels in teller drawer in accordance with the security policy. Complies with the Teller Over and Short Procedure.


* Processes savings bonds, branch capture, cashier's checks, and other items based on branch.


* Allows customers access to safe deposit boxes following specified procedures.


* Successfully completes Account Maintenance/File Maintenance with proper documentation.


* Helps customers with Stop Payments, Debit Card Orders/Reorders, Wire Transfers, Online Banking and Mobile Banking.


* Takes initiative to answer customer phone calls/email, take ownership of their issue, take the proper steps to resolve their issue and provide the customer with appropriate feedback in a timely manner.


* Protects and safeguards customer information and bank property.


* Adheres to all bank and regulatory requirements and participates in required training.


* Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.


* Assists with balancing the vault as needed/assigned.


* Actively participates in local community and bank sponsored events.



Qualifications:

* High school diploma or general education degree (GED) required.


* Must be 18 years old


* Cash handling or customer service experience preferred


* Customer service, sales or cross selling experience desired



Skills and Abilities Required:

* Excellent communication skills required, both written and verbal


* Basic knowledge of Microsoft office, word processing and email systems


* Ability to read, write and speak English


* Ability to take initiative and work independently


* Able to travel to various TBK Bank locations for training and to perform other duties as assigned.



We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

Keywords: Triumph Bancorp, Inc., Moline , Teller I, Other , Moline, Illinois