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Order Fulfillment Coordinator

Company: Sunrise Systems Inc
Location: Moline
Posted on: January 27, 2023

Job Description:

Specific Position Requirements - - -
**Visa sponsorship is not available, now or in the near future, for this position.**

This position serves as a link between channel partners and the Company to communicate and resolve highly complex issues, under limited supervision, surrounding complete goods orders, product configuration, availability and shipments.

- Research, analyze and respond to complex order status inquiries by utilizing host systems (internal client system) and communication with factory/supplier contacts.
- Evaluate, analyze and prioritize sales needs relative to factory/supplier production and dealer, branch, and Company inventories.
- Assist channel partners in ordering and configuring equipment using on-line ordering tools.
- Research complex product configurations utilizing all available information sources.
- Initiates requests for information if not available.
- Expedite and trace orders for channel partners through host systems.
- Train and counsel dealers on order fulfillment programs, incentives, and alternative products.

Required Skills/Experience:
- Inbound contact/call center experience, proven problem-solving/issue resolution skills, and the ability to analyze issues.
- Proficiency in MS Excel
- Strong written and verbal communication

Additional Notes:
- Hours - 7:30am - 3:30pm
- Local candidates only as position will be onsite Mon-Thurs with the option of working remotely on Thursday and Friday. Please list city and state on resume.
- Fully remote candidates will not be considered for this position

If you are interested in this job, You can also directly send an updated resume to You can also call us directly at (224) 242-9590.

Note: Candidate who can work on our W2 without any VISA sponsorship must apply. Non-Local Candidates need to relocate on their own as no relocation assistance will be provided.

Keywords: Sunrise Systems Inc, Moline , Order Fulfillment Coordinator, Other , Moline, Illinois

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