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Audience Engagement Associate

Company: TownNews
Location: Moline
Posted on: February 8, 2019

Job Description:

TownNews, a leading provider of content management systems (CMS) and revenue solutions for the local media industry, is looking for a dynamic, self-motivated individual to join the TownNews iQ program team. The Audience Engagement Associate role requires outstanding communication skills as well as logical thinking. Our work environment is fast-paced so good organizational and prioritization skills, plus the ability to meet daily deadlines, are a must. Your main responsibilities will be project implementation, customer support, report generation and analysis and tasks associated with program scaling. Responsibilities:

  • Collaborate and assist the team with the implementation and ongoing activities to successfully achieve the program strategy goals as well as each individual customer's strategic goals
  • Take ownership on customer support, data analysis, and other program tasks and drive all to resolution in a timely manner
  • Assist with tasks related to building a scalable program
  • Provide input and feedback regarding tactical aspects of the programs and work with the team to implement adjustments
  • Cultivate and communicate key, actionable insights and metrics to all levels of stakeholders
  • Additional duties may be assigned at the discretion of the manager and team lead to meet business objectivesRequired Skills:
    • Experience using Content Management Systems for content creation and website design
    • Able to grasp new technical concepts quickly
    • Comfortable creating and managing to a project plan
    • Superior organizational skills
    • Ability to perform repetitive implementation tasks at a high level
    • Communicate effectively using the RACI charting and analysis
    • Track, analyze, and report on all programs in relationship to program goals
    • Maintain records and documentation on processes, workflows, and exceptions for audit purposes
    • Proficient at managing multiple initiatives concurrently
    • Self-starter, who accomplishes goals with broad direction and minimal day-to-day supervision
    • Ability to be flexible and quickly adapt with minimal noise, to direction changes that may impact initiatives in progress Experience & Education:
      • Previous experience in a customer-facing role, and comfortable guiding customers to recommended solutions
      • A Bachelor's degree in a Business, Information, or Data Technology discipline or equivalent experience in a related career field
      • Proficient in Microsoft Office, Google Docs, and Google's data products: Analytics, Data Studio, Tag Manager, Optimize, and data visualization and business intelligence solutions
      • Excellent written, oral and multimedia communication skills
      • Interested in data and has experience translating data into actionable insights
      • Solid organization skills, analytical thinker, and quick learner
      • Strong attention to detail and desire to problem solve
      • Computer, Internet, and technology savvy
      • Can work independently or within teams
      • Experience with addressing diverse audiences
      • Conveys complex and technical concepts with simplicity and clarity
      • Knowledge of industry is a plus
      • Prior experience using a data management platform is a plus
      • Previously worked for a media organization is a plus
      • Previous experience as an online or engagement editor, or equivalent role in a non-newspaper company is a plusWe offer a competitive compensation and benefits package. EOETownNews

        Keywords: TownNews, Moline , Audience Engagement Associate, Other , Moline, Illinois

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