MolineRecruiter
the smart solution for Moline jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Moline
Posted on: May 17, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management system's varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLDebraH on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Moline , Customer Solutions Tech Support, Other , Moline, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Physician: Occupational Medicine Physician Job in Illinois - JOB-2425304.
Description: An occupational medicine physician is needed with an organization in Illinois. Work in this growing practice that delivers an integrated occupational health program. The schedule is four, ten-hour shifts (more...)
Company: CompHealth
Location: Peoria
Posted on: 05/23/2019

Physician: Partnership Track OB/GYN Position in Illinois - JOB-2361063.
Description: A new OBGYN physician opportunity is now available in Illinois with a multi-specialty group. Applicants should be board certified or board eligible. You will work with a leading obstetrics and gynecology (more...)
Company: CompHealth
Location: Rockford
Posted on: 05/23/2019

Physician: Pediatric General Surgery Job in Metro IL - JOB-2422531. - Rockford
Description: A hospital in metro IL is looking for a pediatric general surgeon. Please
Company: CompHealth
Location: Rockford
Posted on: 05/23/2019


Sr Engineer - Systems Engineering
Description: Date Posted:2019-03-25-07:00Country:United States of AmericaLocation:A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USACollins Aerospace is a leader in technologically advanced and (more...)
Company: United Technologies
Location: Rockford
Posted on: 05/23/2019

WP Operator Specialist
Description: Summary Operator Specialist Field Sales At our Company, we grow People, Brands, and Businesses We are seeking a dynamic Operator Specialist to be responsible for supporting the organization's sales (more...)
Company: Advantage Solutions
Location: Peoria
Posted on: 05/23/2019

Advisory Development Program (ADP) Associate
Description: Job SummaryThe Advisory Development Program ADP is a development program designed for high-potential recent college graduates who are interested in learning the skills and knowledge required to become (more...)
Company: Savant Capital Management
Location: Peoria
Posted on: 05/23/2019

Physician: Adult Psychiatry for Central Illinois with Teaching - JOB-2357083. - Peoria
Description: An adult psychiatrist is needed at an established hospital in Illinois. The community has growing demand, so the facility is accepting new candidates. The facility is accepting candidates who are board (more...)
Company: CompHealth
Location: Peoria
Posted on: 05/23/2019

Sales Representative - Peoria
Description: American Dream Home Improvement, Inc. br br Sales Representative Restoration Specialist br br Are you still searching for that perfect work-life balance Something that you can make your own (more...)
Company: American Dream Home Improvement
Location: Peoria
Posted on: 05/23/2019

Outside Sales Representative
Description: American Dream Home Improvement, Inc. 13 Sales Representative Restoration Specialist 13 Are you still searching for that perfect work-life balance Something that you can make your own hours without (more...)
Company: American Dream Home Improvement
Location: Peoria
Posted on: 05/23/2019

Sr Associate, Delivery Assurance
Description: Date Posted: 2019-04-25-07:00 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA At Collins Aerospace, we're dedicated to relentlessly (more...)
Company: Rockwell Collins
Location: Rockford
Posted on: 05/23/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Moline RSS job feeds