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Customer Happiness - Second (2nd) Shift

Company: divvyDOSE
Location: Moline
Posted on: August 15, 2019

Job Description:

Company Description

divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. We're looking for top-tier talent to support our mission.

Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we're being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.

Vision/Mission

Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.

Job Description

Are you good with people? Good on the phone, email, online chat, and multi-tasking? Passionate about helping people? Do you like cookies? (Just kidding on the last part, but seriously, cookies are awesome.) In this job, you will be assisting customers over the phone, through email, and online chat with various questions and requests they may have. You are their guide to our service.

This position is for a second shift position, ideally working full time hours 1:30-10pm.

Essential Duties & Responsibilities:


  • Performing in-bound and out-bound calls to/from customers including, but not limited to answer questions from customers, calling on aging accounts, fulfillment needs
  • Provide exemplary customer service to all customers and caregivers.
  • Assist customers with questions on billing, shipping, and technical support.
  • Guide customers to wellness by clearly answering all questions and concerns.
  • Other duties as assigned.

    Job Title: Customer Happiness Expert

    Job Type: Full-time or Part-time

    FLSA Status: Non-Exempt

    Requirements

    Knowledge, Skills & Abilities:

    • Friendly, out-going, and team-oriented.
    • Strong attention to detail and accuracy.
    • Creatively be able to solve customer's problems in a timely manner.
    • Strong grasp of the English language, both spoken and written.
    • Maintain a strict level of confidentiality.
    • Passion to help people and enrich their lives.
    • Accurate data entry skills.
    • Strong attention to detail and accuracy.
    • Strong prioritization and organizational skills.
    • Strong time management and organizational skills.
    • Excellent communication skills, both orally and in writing.
    • Flexible and proactive to meet varied patient needs.
    • Self-motivated and able to work independently.
    • Able to effectively present information to the patient and in small group situations.
    • Dedicated to excellence and quality.
    • Able to collaborate with healthcare professionals.
    • Strong interpersonal and "people" skills.
    • Ability to use multiple software programs to fulfill medication orders.
    • Proficient in MS Office suite (Word, Excel, Outlook, etc.).

      Physical Requirements:

      • Sit for long periods.
      • Proficient typing skills.
      • Be at least 18 years of age (or as required by state law).

        Required Education, Experience, Certification, Licenses:

        • High school diploma / GED required.
        • 2 years of Customer Service and Call Center experience is required.
        • Pass a drug test and background check.
        • National Pharmacy Technician Certification is a plus.

          Benefits

          In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well.

          INSURANCE, PAID TIME OFF, & RETIREMENT

          Full-time employees receive Sick days, Vacation days, and Holiday Pay as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, and Vision insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.

          EMPLOYEE INVESTMENT

          divvyDOSE has partnered with outside vendors to offer a leadership development series for both current management and potential leaders on the team. In addition, for employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.

          SOCIAL EVENTS

          In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.

          divvyDOSE provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in the United States.

          Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.

Keywords: divvyDOSE, Moline , Customer Happiness - Second (2nd) Shift, Other , Moline, Illinois

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