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On-Site Account Specialist - Illinois

Company: Tangoe
Location: Moline
Posted on: October 14, 2019

Job Description:

Job Title: Onsite Mobility Manager - Ford

Department: Operations, Service Excellence

Reports to: Team Manager

Summary:

The Onsite Mobility Manager provides day-to-day operational support, white-glove customer service and satisfaction for Ford end-users. This role includes works directly with the client, their internal mobility team and mobile vendors.

Responsibilities:

-- Execute day-to-day operations of customer accounts as directed

-- Daily duties include: order entry, device deployments, device & network troubleshooting, general end user & administrator support via phone and email

-- Manage international swaps (real-time SIM activations & deactivations)

-- Support Mobile Device Management based on customer training and access (Tier 1 & 2 support)

-- Resolve onsite escalations in a timely and professional manner

-- Communicate effectively within teams via group meetings and one-on-one collaboration

-- Communicate and collaborate effectively with Tangoe teams

-- Utilize resources appropriately and consistently to manage transactions

-- Show initiative to improve processes by putting forth creative ideas

-- Complete assigned tasks accurately and within required SLA's

-- Maintain a comprehensive understanding of account goals and processes

-- Document activities to provide a better user experience

-- Demonstrate understanding and proactively address user concerns

-- Build and strengthen the relationship between Tangoe and the customer

-- Support customer at their location through group meetings and one-on-one collaboration

-- Service and design customized solutions for unique customer requirements

Skills & Qualifications:

-- 2+ years mobile telecommunications experience

-- Strong interpersonal and organizational skills

-- Excellent verbal and written communication skills

-- Communicate effectively within teams via group meetings and one-on-one collaboration

-- Display professional, positive, and courteous etiquette

-- Prioritize and manage time effectively, while working on multiple projects

-- Proficient in Microsoft Office including Excel, Word, Outlook, PowerPoint

-- Demonstrate sound business judgment and decision-making skills

-- Self-motivated, able to multi-task, and work on a variety of tasks that present themselves with little to no lead time

-- Comfortably speak to individuals at all levels of the within the company and client

-- Must have the technical ability to fully understand the Tangoe mobile platform

Education:

-- High School Diploma or equivalent

Working conditions:

Office environment, onsite at customer location in Moline, IL.

Travel

Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

Keywords: Tangoe, Moline , On-Site Account Specialist - Illinois, Other , Moline, Illinois

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