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Employee Experience Coordinator

Company: Kelly Services
Location: Moline
Posted on: October 31, 2019

Job Description:

Employee Experience Coordinator- Moline, IL

Kelly Services is currently recruiting for a full-time Employee Experience Coordinator position for our client, one of the world's leading equipment and manufacturing companies, at its location in Moline, IL.

Pay rate: $18.67/hour

Schedule: This is a full-time position, Monday through Friday

Primary Responsibilities and Duties:



  • Provide accurate and efficient resolutions of issues and inquiries through multiple channels (phone, email, case management) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining appropriate course of action or escalation for emerging issues

  • Assess customer's level of understanding by educating and influencing customers to utilize self-service support

  • Provide initial contact and support for customers dealing with sensitive and confidential information

  • Provide customer support that generates a high level of customer satisfaction by utilizing effective communication, knowledge and escalation to resolve issues

  • Communicate effectively (written or verbal) to best match customer style, needs, and level of understanding in creating optimal customer interaction. Communication style includes accurate and grammatically correct support based on channel (phone, email, case management)

  • Supplement customer service related time by providing general transaction and process administration support across a range of functional and process areas

    Required Skills, Knowledge & Relevant Work Experience:



    • Bachelor's Degree in a Human Resources, Communications or Business discipline or relevant work experience

    • Strong collaboration and teamwork skills

    • Excellent written, oral and interpersonal communication skills and experience

    • Ability to handle multiple concurrent tasks and changing priorities

    • Attention to detail

    • Intermediate proficient with MS Excel

      Term of Assignment:



      • November 25th, 2019 through January 31st, 2020. This is a short- term assignment to cover for someone who will be out of the office.

        Important information:

        This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at krir349@kellyservices.com.Why Kelly--?As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

        you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ

        each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a

        leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

        a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

        of workstyles, skill levels, and industries around the world.

        Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

        individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Moline , Employee Experience Coordinator, Other , Moline, Illinois

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