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Systems Engineer

Company: Deere Employees Credit Union
Location: Moline
Posted on: November 28, 2019

Job Description:

SUMMARY:



The Systems Engineer effectively and efficiently provides Tier III support by assisting employees with hardware and software issues as they arise. Additionally, this person is responsible for installing/configuring/updating hardware and software as well as monitoring server and workstation logs and reporting suspicious activity to the VP of Information Technology.

ESSENTIAL FUNCTIONS:



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




  • Integrates the credit union philosophy and operating principles and diligently promotes the credit union's mission statement into work habits, processes, and service delivery systems.
  • Provides Tier III support by assisting employees with hardware and software issues as they arise.
  • Provides Tier II support by assisting employees with hardware and software issues as they arise.
  • Maintains workstation and server software including the Windows operating system, anti-virus and other essential software.
  • Creates and maintains server and workstation documentation.
  • Interacts with various hardware/software vendors to implement solutions.
  • Monitors daily server events for unusual activity and reviews suspicious activity.
  • Ensures the critical data is backed up and/or replicated to the Disaster Recovery site.
  • Ensures the member database and member applications are replicated and/or backed up daily.
  • Coordinates server and workstation software and operating system patches as they become available.
  • Works on various IT related projects for internal/external customers.
  • Provides guidance to other IT Department staff, as needed.
  • Ability to work evenings and weekends, as needed



    QUALIFICATIONS:



    Experience:






    • Windows 10 and later
    • Microsoft Office 2016 and later
    • Windows Server 2012 and later
    • Microsoft Azure
    • Microsoft Active Directory, DHCP, DNS, IIS
    • Microsoft SQL 2015 and later
    • Microsoft Office 365
    • VMWare vCenter and ESXi
    • Basic knowledge of Dell hardware
    • Basic desktop and server class hardware
    • Networking protocols such as: IPSEC, TCP/IP, UDP, etc.
    • Cisco Experience is a plus


      Abilities:






      • Troubleshoot software and hardware issues on Windows servers and workstations
      • Perform software and hardware installations and periodic upgrades
      • Create and maintain detailed technical documentation


        REQUIRED EDUCATION AND EXPERIENCE:



        Associates degree in Information Systems/Computer Science or equivalent experience plus two years of IT related experience.

        License or Certificate:






        • Microsoft Certification preferred
        • Bondable
        • Acceptable Credit History





          COMPENSATION AND BENEFITS:








          • Competitive salary
          • Health, Dental & Vision Benefits
          • Bonus opportunity
          • 401(k) with match and profit sharing
          • Paid Time Off







Keywords: Deere Employees Credit Union, Moline , Systems Engineer, Other , Moline, Illinois

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