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Maintenance Operations Specialist

Company: KONE
Location: Moline
Posted on: January 7, 2020

Job Description:

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!

We are looking for a Maintenance Operations Specialist who will support Regional, District and Branch leaders to drive continuous improvement as it pertains to delivered quality, Code compliance, customer satisfaction and financial performance. You will also focus on achieving these goals through improved process, improved process discipline, process control and continuous training to our front-line Managers and Supervisors.

Essential Functions:

Manage Service data integrity


  • Manage all service related scripts by reviewing, updating and creating service operations SAP scripts as needed.
  • Per the direction of the Maintenance and Repair Productivity Leader, ensure that the needs of the service business are incorporated as a part of the system harmonization and other projects as needed.
  • Analyze existing and future maintenance plans, equipment and building records for data integrity.
  • Assist IT with testing new releases, troubleshooting and correcting errors in SAP, MAP3, KONECT and various other programs related to service.

    Manage Service data changes

    • Manage and maintain master SAP structure spreadsheet and accommodate all needed changes for US and Canada.
    • Update KONECT with employee request changes that includes person responsible and cost center.
    • Identify and add/change contract, building and equipment characteristics in SAP and Report Generator as needed.

      Manage Optimizations

      • Assist Regional Directors, District Service Managers and branches with MAP3 optimizations and release all maintenance optimizations and load balancing in SAP as needed.
      • Create and update unused and new routes when and where needed.

        Manage KMM Maintenance Planning Process

        • Identify need, create and update SAP with any newly created maintenance profiles and notify Shared Services of updated profile tool.
        • Maintain/update profile tool and SAP to ensure business needs and code compliance requirements are met.

          Service Process Training

          • Provide training as needed and assist branches with managing and training around various transactional needs.
          • Create and maintain various databases and presentations for various units of the Service Business Center as may be required.

            Acquisitions

            • Assist with acquisitions as it relates to Service Operations support. Create new routes, create building, google addresses, equipment, maintenance plans.

              Oversees And Trains Canada resource

              All other duties and projects as assigned by the Maintenance and Repair Productivity Leader.

              Education:

              - Associates Degree preferred; High School diploma or GED required.

              Experience:

              - 5+ years in business environment using business software.

              Specific Knowledge, Skills & Behaviors:

              - Accuracy imperative; attention to detail required.

              - Ability to work efficiently and complete projects in a timely manner.

              - Ability to work well alone and well with team members.

              - Ability to analyze reports, prepare business correspondence, and procedure manuals.

              - Ability to effectively present information and respond to questions from groups of managers, or other KONE personnel.

              - Ability to communicate ideas and requirements in written, oral, diagram, or schedule form.

              - Ability to take on new projects as may be assigned within the Service Business Center.

              - Advanced skills in SAP and SAP navigation, SM Module and maintenance business as it pertains to MBM, equipment and building creation

              - Positive thinker - looks for ways to improve communications with end users.

              - Ability to use, and working knowledge of, Microsoft products.

              We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

              At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

              Read more on www.kone.com/careers

Keywords: KONE, Moline , Maintenance Operations Specialist, Professions , Moline, Illinois

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