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Infrastructure Analyst II

Company: ICONMA
Location: Moline
Posted on: January 12, 2022

Job Description:

- Works on a delivery team and supports systems and Infrastructure deployment and/or maintenance by planning its work, coordinating with others to deliver functionality on a system of moderate complexity. - This level works on low to medium complexity infrastructure problems; applies technology to meet specific needs, focusing on tasks with some complexity and is expected to develop simple solutions to solve well- defined problems with guidance from more senior team members. - Delivers slightly more complex Infrastructure use-cases. The role relies on journey-level knowledge and experience on a single Infrastructure technology (collaboration, desktop, network, server, storage, etc.) and a good understanding of relevant components and systems. - Selection, planning, and implementation of changes to some subset of the information technology infrastructure; requires some contacts with multiple functional and - business partners on tactical issues and limited contact for planning issues. - Receives guidance when needed from Scrum Master/senior team member. - Makes decisions within established guidelines subject to review by supervisors. - Creates and drives end-to-end integrated plans for an omnichannel type solutions. Implements program related activities that generally impact multiple components / processes and the work of own and possibly other units / teams / projects. - Typically assigned to strategic / complex undertakings. Receives work in the form of short and mid-term outcomes that regularly require the application of independent judgment and creativity. - Manages Omni-Channel initiatives and integration across the organization. Bridges gaps between functional areas such as Business, Marketing, Product, Engineering and Legal. - Able to drive program initiatives and deep dive to understand key customer problems and/or business impacts. - Thinks critically and understands the business needs of a program holistically. Executes on a program plan based on strategic solutions and ensure excellence in day-to-day operations. - Prepares and communicates program schedules, milestones, budgets and outcomes with stakeholders. - Manages program issues/risks and provides recommended solutions/course of action. Presents issues and works with management to resolve critical conflicts. - Interacts with internal and external peers and management to share highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology / business solutions. - Works across various functional areas and navigate through disparate operating models (e.g., Agile vs. Waterfall) Participates in removing barriers to timely and cost-effective project completion in alignment to the overall program objectives. - Coordinates and tracks resources, assets, financials and schedules to ensure timely program outcomes. Assists team members and leaders in making cost / benefit decisions. - Leads and mentors scrum masters/project managers. Serves as a resource to the team to resolve complex problems. - Tracks and reports metrics, goals and KPI's to measure business outcomes. - Description of the major duties performed in this job. - Builds the work needed to implement functionality from the product backlog (managed by the product owner). - Determines the size of user stories. - Creates and maintains automated test scripts and executes all other testing-related tasks. - Tests deliverables against a user storys acceptance tests. - Maintains and executes product or service documentation, as directed. - Works closely with other team members to ensure that features meet business needs. - Follows industry-standard agile Infrastructure design methodology for development and documentation. - Works collaboratively with security, software delivery teams and other partners. - Infrastructure Engineer needed to work on Enterprise Desktop Applications Agile delivery team to meet the design and support needs for enterprise desktop productivity software. - This role will participate in planning work, coordinating with others to deliver and testing solutions to deliver desktop productivity software to our global organization. Job Requirements: - - - - - - - - - - Competencies, technical skills, formal education and relevant work experience critical for successful individual performance of essential functions. - - - - - - - - - - The leadership level of the job determines competencies in the client Competency Model. - - - - - - - - - - Resources can be found in the Talent Central Self Service Portal. - - - - - - - - - - Specialized skills, knowledge and abilities needed to perform the essential functions of the job. - - - - - - - - - - Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation. (Has a good understanding of the principles and can independently use the knowledge.) - - - - - - - - - - Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments. (Has a good understanding of the principles and can independently use the knowledge.) - - - - - - - - - - Ability to analyze, translate, and define business requirements into technical solutions. (Has a good understanding of the principles and can independently use the knowledge.) - - - - - - - - - - Analytical skills. (Has a good understanding of the principles and can independently use the knowledge.) - - - - - - - - - - Business knowledge, e.g., processes, relationships, etc. (Has a general understanding of the principles and uses the knowledge with assistance.) - - - - - - - - - - Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements. - - - - - - - - - - Degree in an Engineering/Technology discipline or equivalent experience. (University Degree (4 years or equivalent)) - - - - - - - - - - Degree in an Information Technology discipline or equivalent experience. (University Degree (4 years or equivalent)) - - - - - - - - - - Type and amount of experience necessary to perform the essential functions of the job. - - - - - - - - - - May include specific roles and/or an understanding of a particular function, organization, industry or product line. - - - - - - - - - - Previous experience in programming/software development/data analyst. (1 - 3 years) - - - - - - - - - - Experience working in an Agile Environment (Less than 1 year) - - - - - - - - - - Work experience in a team environment. (Less than 1 year - - - - - - - - - - Technical knowledge and background across desktop software applications e.g. Microsoft Office, Adobe Creative Cloud, and browsers - - - - - - - - - - Experience in desktop technologies (ex: hardware, software, drivers/firmware), enterprise office applications, web browsers, license/subscription management, automation & scripting technologies - - - - - - - - - - Experience working with deployment, scripting, and reporting tools including, but not limited to: Auto-Pilot, SCCM, PowerShell, Tableau, Power BI - - - - - - - - - - Broad knowledge and experience to configure, manage, and deploy enterprise desktop applications for enterprise use of lifecycle distribution and updates/upgrades. - - - - - - - - - - Ability to apply engineering principles and concepts for designs - - - - - - - - - - Excellence in verbal and written communication forms with emphasis on persuasive communication, tact, and negotiation - - - - - - - - - - Ability to manage many competing priorities/requests in a fast-paced environment - - - - - - - - - - Recent college graduates will be considered if their field of study supports the skills this position requires - As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability

Keywords: ICONMA, Moline , Infrastructure Analyst II, Professions , Moline, Illinois

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