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Software Analyst II

Company: LanceSoft, Inc.
Location: Moline
Posted on: May 9, 2022

Job Description:

Position Title: Tier 2 Customer Support

Job Description:
- Provide Tier 2 application support
- Analyze, reproduce, communicate with customers to understand the issues they are facing
- Work with onsite Product Owner and offsite Tier 3 team to resolve customer issues
- Possess excellent communication skills

Skills Needed:
- Exposure to Tools like ServiceNow or similar
- Application Production Support Experience - 2-4 yrs
- Able to understand Java, Advance Java code/ functionality - 1-3 yrs
- Ability to understand, read, write SQL queries
- Exposure to REST API - 1-2 yrs

Additional Notes:
- Recent college graduates will not be considered for this position - the manager is looking for someone 3 or more years of on-the-job experience
- This team is currently remotely, but once a return to office plan is in place, this position will be expected to work onsite in Moline, IL
- Remote candidates will only be considered if they are willing to relocate at their own expense
- This position is a part of an on-call rotation.
- This is a first shift position - exact start times are flexible (within normal business hours)

Keywords: LanceSoft, Inc., Moline , Software Analyst II, Professions , Moline, Illinois

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