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Field Service Technician

Company: Cones Repair Service Inc
Location: Moline
Posted on: March 17, 2023

Job Description:


Company Information:

Dan Cone Group is currently looking to expand our Service Team. We are currently seeking qualified applicants for a Field Service Technician position. Our service technicians are at the very core of what our company represents. They are responsible for troubleshooting and repairing customer commercial food equipment, providing preventative maintenance (PM) inspections, and responding to emergency service calls on equipment including but not limited to coolers, freezers, ovens, fryers, steamers, warmers, and dish cleaning equipment. At a minimum, you must be excited about a dynamic working environment where every day is different and your reputation for technical knowledge and customer excellence sets you apart!
Primary Duties and Responsibilities Include: Provide exceptional customer service in the field to troubleshoot, diagnose, and repair commercial cooking, beverage, and refrigeration equipment
Build working relationships with customers, vendors, and manufacturers to generate positive sentiment and subsequent growth and sales opportunities
Continual skill growth through professional development and training opportunities
Participate in the regular rotation of after-hours and weekend call duty
Identify new customers and additional opportunities within existing accounts
Collects for services rendered at the time of service for COD customers
Order parts and complete required paperwork
Maintain service vehicle
Other duties as assigned
Job Expectations: MUST possess and maintain a valid driver's license
Must be able to read and understand wiring diagrams and schematics
Complete industry (CFESA) and manufacturer training in established time frames
Ability to exert and lift up to 50 pounds regularly and 100 pounds infrequently
Ability to climb and work from a ladder, stoop, kneel, crouch, twist, and grasp to perform essential job functions
Operate hand tools, power tools, gauges, meters, torches, and measuring equipment to perform service
Dedication to working hard, being on time, and staying organized
Work flexible hours, including nights and weekends when necessary
Excellent customer communication skills (written, typed & verbal)
Be able to perform job duties in both varying internal and external environments that are subject to extreme heat and cold temperatures or inclement weather
Maintain proficiency with information technology (phones, tablets, office applications, etc.)
Education, Training, and Experience Requirements: Minimum of High School Diploma or equivalent
Technical certificate, associate degree in skilled trades, or equivalent work experience
Demonstrable knowledge of electrical, electronic, and mechanical skills
What Makes You Stand Out: Previous experience as a field technician in the commercial cooking & beverage equipment industry preferred
CFESA certification preferred
Up-to-date Iowa Mechanical License preferred
Universal EPA Certificate preferred
Benefits Include: Performance-based bonus and pay increases
Company outfitted vehicle
Company phone and tablet
Vacation and sick time
Fuel card
Health, vision, and dental plans
Uniform and laundering service
Disability and life insurance
Factory training
Company-match retirement plan
Qualified tuition reimbursement
Company Information:

Founded in 1966, Cones Repair Service Inc., DBA Dan Cone Group is a commercial food and beverage equipment sales and service facility. Corporate headquarters are located in Moline, Illinois, with strategically located branch offices in central Illinois and eastern Iowa to provide superior service in the eastern half of Iowa, western and central Illinois. The services provided by Dan Cone Group include installation, in and out of warranty service, and parts distribution for a variety of hot and cold food equipment manufacturers. In addition, Cones sells and services a complete line of commercial refrigeration and beverage equipment.


Keywords: Cones Repair Service Inc, Moline , Field Service Technician, Professions , Moline, Illinois

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