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Infrastructure Analyst

Company: VIVA USA INC
Location: Moline
Posted on: March 1, 2019

Job Description:

Title Infrastructure Analyst Mandatory skills Business Online deployment,Skype for Business, Skype for Business Server,Skype for Business conferencing PowerShell,Shell, bash SQL Cisco, Voip, Voice Job Description Skype for Business Administrator Implements and integrates new information technology infrastructure using approved Information Technology (IT) processes. Identifies, analyzes, selects and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Responsible for the selection, planning, and implementation of changes to some subset of the information technology infrastructure. Applies information analysis to resolve infrastructure problems of medium complexity and moderate in risk. Follows established processes with minimal review. Primarily performs as an individual contributor, but may supervise a small work team (6 or fewer members). Integrates medium to complex changes to existing processes with minimal review. Requires broad contacts with multiple functional and business partners on tactical issues and limited contact for planning issues. Duties Identifies, analyzes, selects and applies appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes. Implements and integrates new information technology infrastructure using approved Information Technology (IT) processes. Serves as a technical resource for multi-functional project teams. Actively shares knowledge. Performs root cause analysis which includes detailed analysis to assist in the effective implementation and integration of Information Technology (IT) infrastructure in support and alignment of business processes. Works on systemsprojects with relatively large number or interrelated processes andor unclear relationships to other processes of moderate complexity. Manages elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment. Makes complex changes to existing processes, with minimal supervision. This may include changes to highly complex or interrelated processes. Responsible for coordinating and communicating changes to multiple functional, business, and suppliers. Requires broad contacts with multiple functional and business partners on tactical issues and limited contact for planning issues. Expanded contact with suppliers on the management and monitoring of the Service Level Agreements for infrastructure services. Participates fully as an effective team member and is capable of performing any role on the team including team leader as required. May participate on multiple teams. Assumes some responsibility for own teaming ability as well as strengthening the ability of others. Participates on projects as a team member or facilitatesleads group meetings or teams in applying technology to meet specific business needs, works on more difficult tasks, provides work direction and is a backup for other project leaders. Establishes and implements project measurement techniques. Specific Position Requirements The client team is looking for a motivated individual to assist with the global deployment and support of Skype for Business Server and Skype for Business Online. Responsibilities will include ownership of Skype for Business administration. In this position you will Create and implement innovative ideas to help resolve issues and improve processes Assist and provide technical direction to a global support team Be responsible for project and support task tracking, process execution and metrics for supported technologies Provide guidance and recommendations regarding technical processes and procedures Identify learning opportunities for global team members through projects and technical tasks Participate in a an on-call support rotation Respond to support requests received via shared mailbox and ticketing system as needed Apply system changes and infrastructure upgrades as needed Manage elements of the Skype for Business infrastructure to ensure high availability and optimal performance in an integrated environment Maintain a strong collaborative relationship with business partners in support of business strategies Automate tasks through scripting Participate in and lead small to large sized projects Participate in and lead daily team scrums Integrate Skype for Business with other collaborative solutions and products Create, design, and execute reporting on Skype for Business metrics Desired experience in the following areas Experience configuring Skype for Business Server and Skype for Business Online architecture and design Experience implementing and supporting Microsoft Skype for Business Server and Skype for Business Online including Enterprise Voice, and Skype for Business conferencing Scripting andor coding experience with a strong background and knowledge of Powershell and SQL Network design and traffic analysis Experience implementing and supporting Cisco VoIP and Skype for Business Enterprise Voice architecture Knowledge and Administration of Windows Servers Knowledge and Administration of Microsoft Exchange Familiarity with change management A strong candidate will have Global Skype for Business Server and Skype for Business Online deployment experience Excellent verbal and written skills Global Project management experience Strong skills in PowerShell, Skype for BusinessExchange commandlets, and SQL Degree in an Information Technology, Engineering discipline or equivalent experience Working experience with Skype for Business on the server administration end is a requirement for this role. VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hrviva-it.com for any complaints, comments and suggestions. Please send your resumes to "staffing10viva-it.com" and one of our recruiter will get in touch with you. Contact Details Recruiter name Sridevi S,Phone-,Email sridevisviva-it.com VIVA USA INC. 3601 Algonquin Road, Suite 425 Rolling Meadows, IL 60008 staffing10viva-it.com http

Keywords: VIVA USA INC, Moline , Infrastructure Analyst, Professions , Moline, Illinois

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