Customer Service Representative

Company: BCforward
Location: Moline
Posted on: May 8, 2022

Job Description:

Job Description Hi I am Tony and I work as a Recruiter at BCForward. I saw your profile on Job Board and I was really impressed by your experience as a Custer Service Representative Here at BCForward, we are always looking to grow our teams with talented people and achieve great things together / collaborate with talented people who---d like to work with one of our clients, like Microsoft, BMO Position: Custer Service Representative Location: 1300 River Drive, Moline, IL 61265 Expected Duration:1 year Job Description Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff. DUTIES: Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues. Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues. Assists supervisors in the continuous improvement of the customer service delivery process. Conducts customer service training for entry-level staff. Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution. Working hours: EST OR CST Company Description About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers--- needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers--- specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Keywords: BCforward, Moline , Customer Service Representative, Sales , Moline, Illinois