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Customer Service Representative -

Company: Alorica
Location: Moline
Posted on: September 21, 2018

Job Description:

GET TO KNOWALORICA At Alorica, we only do one thing - make livesbetter, one interaction at a time.We're a global leader incustomer service and experience, serving the world's biggest brandswith tens of thousands of employees in hundreds of locations aroundthe globe. JOBSUMMARY Your mission(should you choose to accept it) is to offer customer supportthrough phone, email, online chat or social media to customers whohave questions, concerns or confusion around a particular productor service. You're literally the voice ofthe brand, and a strong relationship between our clients and theircustomers starts with you.So only the awesome needapply. Ready to start? Chat with us to begin theprocess now: (https://olivia.recruiting.ai/co/Alorica) KEY JOBRESPONSIBILITIES Talks to customers over the phone, email,online chat or social media to resolve their questions or concerns Maintains and updatescustomer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls tosupervisor when necessary and appropriate Tracks call-related information for auditingand reporting purposes WHAT'S IN IT FORYOU? Paid training Medical, dental,--andvision--benefits Paid time off Retirement planning options (401(k)) Employee ReferralProgram- unlimited additional income! Pay for performance andattendance Opportunities for career growth and development- morethan 80% of our leadership team start as anagent! Team lunchesand fun onsite activities Employee discounts through clientprograms JOBREQUIREMENTS Minimum Education and Experience: High SchoolDiploma or GED required Customer service experience aplus Phone-relatedcustomer service a majorplus Familiarity withgeneral computer applications WORKINGCONDITIONS Work Environment A climate controlled, contact centerenvironment - filled with amazing people, incredible careeropportunities and the occasional dance-off Constant usage of phone and computersystems DISCLAIMER: The above information on thisdescription has been designed to indicate the general nature andlevel of work performed by employees in this classification.It isnot designed to contain or be interpreted as an exhaustive list ofall responsibilities, duties and qualifications required ofemployees assigned to this job. TAKE THE NEXTSTEP Let's make lives better.Let's defy the status quo.And let's go beyond thinking outside the box - and decide toobliterate the box instead. You ready? Let's dothis. Ready to apply? Start the process right awayby chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica: Alorica is anequal opportunity employer and committed to diversity in itsworkforce.Alorica recruits qualified applicants and makes allemployment-related decisions based exclusively on job-relatedqualifications, without regard to characteristics such as race,color, national origin, religion, gender, age, marital status,disability, veteran status, citizenship status, sexual orientation,gender identity, or any other status protected by law.

Keywords: Alorica, Moline , Customer Service Representative -, Sales , Moline, Illinois

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